Terms & Conditions

Effective Date: 24-06-2026

Welcome to Ilsheguri (“Website”, “we”, “our”, or “us”). By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. Acceptance of Terms

By accessing, browsing, registering, or placing an order through Ilsheguri, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Eligibility

You must be at least 18 years of age and capable of entering into legally binding agreements under applicable laws to use our services.

3. Products and Services

Ilsheguri offers fresh fish and seafood products for online purchase and home delivery.

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate. However, slight variations in size, weight, color, and appearance may occur as fish and seafood are natural products.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR).
Prices are subject to change without prior notice.
Applicable taxes, delivery charges, and handling fees may be added during checkout.
Promotional offers and discounts may be modified or withdrawn at any time.

5. Orders

Orders are subject to acceptance and availability.
We reserve the right to refuse, cancel, or limit any order at our sole discretion.
Customers must provide accurate delivery and contact information.
Once an order is confirmed, modifications may not be possible depending on the processing stage.

6. Delivery

Delivery timelines are estimates and may vary due to weather conditions, traffic, public holidays, supply issues, or other unforeseen circumstances.
Customers must ensure availability at the delivery address during the selected delivery slot.
If delivery cannot be completed due to incorrect information or customer unavailability, additional delivery charges may apply.

7. Product Quality

We follow strict quality and hygiene standards while sourcing, processing, packaging, and delivering our products.

Customers are advised to inspect the products immediately upon delivery and notify us promptly if there are any quality concerns.

8. Cancellation Policy

Customer Cancellation

Orders may be cancelled before processing begins.
Once processing, cleaning, cutting, or packaging has started, cancellation requests may not be accepted.

Company Cancellation

We reserve the right to cancel any order due to:

Product unavailability
Pricing errors
Technical issues
Suspected fraudulent activity
Circumstances beyond our control

In such cases, eligible refunds will be processed accordingly.

9. Refund and Replacement

Due to the perishable nature of fish and seafood products:

Refunds and replacements are considered only for verified quality issues, damaged products, incorrect deliveries, or incomplete orders.
Complaints should be reported within 2 hours of delivery along with supporting photographs or videos.
Refund decisions shall be made after review by our quality team.
Approved refunds will be processed through the original payment method within the applicable banking timelines.

10. Payment Terms

We accept payments through authorized online payment gateways and other available payment methods displayed on the website.

Customers agree to provide accurate payment information and authorize us to charge the applicable amount for their orders.

11. User Responsibilities

Users agree not to:

Use the website for unlawful purposes.
Provide false or misleading information.
Attempt unauthorized access to website systems.
Disrupt website functionality.
Engage in fraudulent transactions.

12. Intellectual Property

All content on the website, including text, images, logos, graphics, product descriptions, designs, and software, is the property of Ilsheguri and Maa Annapurna Fish Supplier and is protected by applicable intellectual property laws.

Unauthorized reproduction, copying, or distribution is prohibited.

13. Limitation of Liability

To the maximum extent permitted by law, Ilsheguri and Maa Annapurna Fish Supplier shall not be liable for:

Indirect or consequential damages
Loss of profits or business opportunities
Delivery delays caused by circumstances beyond our control
Temporary website interruptions or technical failures

Our total liability shall not exceed the value of the order placed by the customer.

14. Third-Party Services

The website may use third-party services such as payment gateways, logistics providers, analytics tools, and communication platforms. We are not responsible for the practices or policies of such third parties.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, floods, strikes, government restrictions, transportation disruptions, pandemics, or technical failures.

17. Modification of Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the revised terms.